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Frequently Asked Questions

 

Who is Photolarkgallery.com ?

Photolarkgallery.com is an on-line gallery that is dedicated to promoting innovative & unique artwork by established and emerging artists . Through our website we showcase quality affordable reproductions that we will custom print to your specifications.

 

Customer Care and Order Inquires
Please call: 
1-888-267-7574 

Customer care is available to customers by phone 7am - 9 pm EST Monday - Friday.

Email:  photolark@certifiedcustomercare.com        

Customer care by email.  Please allow 24 hours for us to respond to your email inquiry.  We will do our best to respond promptly. 

General Inquiries

 info@photolarkgallery.com

 

 ORDER PROCESSING & SHIPPING TIMES

 How we estimate delivery date

We add the time it takes to process and print your order (Production Time) to the estimated time it takes to ship your order from our facilities to your destination address (Shipping Time).

  • Order Placed
  • Production Time - 1 to 5 Business Days
  • Shipping Time - 1 to 7 Business Days depending on shipping method
  • Order Delivered to you!

 Product production times

 Except for certain holidays, print orders are typically shipped within one business day of when your order is placed. Since our shipping carriers do not pick up on weekends, print orders placed on Friday, Saturday, or Sunday are generally shipped out on Monday, regardless of the shipping method chosen.

Please note that orders containing large format prints on paper (sizes 11×14 and up) and rolled and mounted canvas prints, typically take an extra business day to process.

Once we ship all parts of your order, you are automatically sent an email confirming shipment. If you receive this email message after 4PM, or on a weekend, your order may not be postmarked until the next business day.

 Shipping time/options

 After you place your order, we typically print and ship it out within 1 -2 business days all orders are fulfilled and shipped from the U.S.

 Once your order has been shipped, shipping time depends upon the shipping option you have chosen.

 Photolarkgallery.com currently offers several shipping options which vary by speed and whether or not they are guaranteed.

 

 Method / Shipping time

 

Method

Shipping Time

(After we print and ship your order)

Saturday Delivery?

Guaranteed?

(once your order is shipped)

Standard

3-7 Business Days

Yes

No

Priority & Express

3-7 Business Days

Yes

No

2 Day

2 Business Days

No

Yes

Next Day

1 Business Day

No

Yes

Canada

4-10 Business Days

No

No

Other International

6-14 Business Days

Varies

No

 

 Shipping Methods 

 

Domestic U.S. Shipping  Options

Shipping Carrier

Standard

USPS First Class, UPS, FedEx Home Delivery

Priority and Express

USPS Priority Mail or FedEx Express Saver 3 Day Delivery (based on weight of package)

2 Day Delivery

FedEx

Next Business Day

FedEx

International Shipping Options

Shipping Carrier

International Economy

USPS Global Parcel

International Express

FedEx International Delivery

 

  *Standard and Priority shipping times are estimates and are not guaranteed. Shipping times of up to 10 business days

(14 business days during holiday periods) can occur.

 *If you are looking for First Class mail please note that we now use Standard Shipping. Standard shipping has the SAME DELIVERY TIME as First Class mail so there is no change in delivery time or price to you.

If you need your order to arrive by a certain date, we recommend upgrading to 2-day or Next Day shipping.

 

Shipping to P.O. Boxes, U.S. Protectorates, and Armed Forces Addresses

 All orders to P.O. boxes, APO/FPO and other U.S. armed forces addresses, Puerto Rico, Guam, American Samoa, and other U.S. protectorates will be shipped via Standard shipping - we do not currently offer 2-Day or Next Day services to these addresses.

 

 2-Day/Next Day Shipping Notes

 Please note that the 2-day and Next Day services we offer do not pick up or deliver packages on weekends; this can affect delivery time.

 For instance, if you place an order for prints on a Thursday and choose Next Day shipping, you can expect it to be printed and shipped by Friday, and it will arrive the following Monday (the next business day).

Please also note that 2-Day or Next Day shipments to Alaska and Hawaii require an extra day in transit.

 

 Multiple Packages

 Photolarkgallery.com aims, where possible, to consolidate products in your order when we ship them out. However, for your convenience and to expedite your order, we may ship your order in multiple packages at no additional cost.

When we ship your order in multiple packages, these packages may arrive on separate days. Nonetheless, you should still receive your entire order within the estimated delivery date.

 

Premium Packaging

Our packaging is designed to protect your products and get them to you quickly.

Canvas and Fine Art prints are packaged with 3 layers of protection to keep your prints safe.

Rolled prints are put in a sleeve so that you can easily remove them from the tube.

 

Products & Pricing

    Gallery Prints

Paper Finishes:

Photolarkgallery.com provides professional quality prints in Matte, Gloss, Lustre, and Metallic finishes.

A description of each finish is below:

 

Glossy

Glossy photos are printed on coated paper with a very smooth, shiny reflective surface. Glossy finishes have a high-contrast appearance and look slick to the touch when not under glass. This finish has an excellent dynamic range and color and slightly more pop than the matte paper, though less noticeable once framed.

Description:

·    Photos will have a shiny finish.

·    Colors are vibrant.

·    Images are crisp and sharp (assuming the original photo was in focus).

·    Glossy finish does not produce a textured look when scanned and converted to digital. To remove fingerprints and smudges, you need to use a photo cloth and/or a liquid solution. (Rubbing a photo, no matter how soft the cloth is, can produce scratches).

·    Glossy photos produce a glare, making them difficult to see from certain angles.

Lustre

Lustre paper is a premium-grade paper. Lustre is usually considered the finish "between" matte and glossy, and has a slight gloss with a subtle, pearl-like texture. Lustre paper has a deeper color-saturization than matte as well as a higher contrast and is a thicker paper. Lustre includes copyright and professional watermarking.

Description:

·    Fingerprints and smudges are not as visible.

·    Anti Glare

·    Pro Watermark

·    Pro Quality Paper

·    Great for framing

Matte

Matte finishes have a very smooth, non-glare finish. Matte finishes have a lower-contrast when printed and are often used to enhance the texture of a print.

Description:

·    Fingerprints and smudges are not as visible.

·    Since most professional prints are printed on matte-finish paper, photos printed on matte paper can have a more professional look. This is especially true with black and white photographs.

·    Glare is significantly reduced with matte-finish prints.

Metallic

Metallic paper is a premier paper with a glossy finish and metallic appearance that creates images with exceptional visual interest and depth.

Description:

·    Century-plus image stability

·    Rich, vibrant colors

 

Gallery Wrapped Canvas

A genuine archival canvas print wrapped on a hardwood stretcher and ready to hang or frame.  Our canvas is finished with a waterproof coating and stretched on 1 3/8¿ gallery bars. Our beautiful Gallery Wrapped Canvas requires no frame and arrives ready to hang right out of the box.

The Gallery Wrap is a technique that wraps the actual image around all four sides of the stretcher. You must allow for approximately 1 3/4 inches of the image to be wrapped on each side. This includes a 1/4 inch safety margin we have built in to allow for variances in the mounting technique. We use a pneumatic stretcher to maintain a consistent canvas stretch.

 

Canvas Sizes

8x10

8x12

10x10

10x15

11x14

12x12

12x18

16x20

16x24

20x20

20x30

24x24

24x36

30x40

36x36

 

        

    Rolled Canvas

High quality archival canvas printed with the image you select, rolled and ready to be mounted.

Rolled Canvas Images are printed with a white border around the outside of the artwork to provide extra material for stretching or mounting. This border is in addition to the actual image size.

Your Rolled Canvas comes packaged in a protective sleeve so that you can easily remove it from the mailing tube.

 

Image Size

Finished  Canvas Size

8x10

11x13

8x12

11x15

10x10

13x13

10x15

13x18

10x25

13x28

11x14

14x17

12x12

15x15

12x18

15x21

16x16

19x19

16x20

19x23

16x24

19x27

16x40

19x43

20x20

23x23

20x30

23x33

22x55

25x58

24x24

27x27

24x36

27x39

24x60

27x63

30x30

33x33

30x40

33x43

30x45

33x48

36x36

39x39

 

    Mounted Gallery Prints

With our new mounted prints, you can have your artwork printed and mounted on to 3/16¿ black Gatorboard.  The result is a rigid ¿frameless¿ print that when hung, floats on the wall.  It¿s an affordable alternative to custom framing. Prints can ge ordered with hanging kit pre-installed.

Details: Silver Halide print mounted to 3/16¿ black Gatorboard with optional hanging kit.

Finishes:  Glossy, Lustre & Metallic

 

Mounted Print Size

12x12

12x12 with Hanging Kit

11x14

11x14 with Hanging Kit

16x20

16x20 with Hanging Kit

20x20

20x20 with Hanging Kit

20x30

20x30 with Hanging Kit

 

    Rolled Posters

The artwork that you select for your Rolled Poster is printed on enhanced matte paper.  Enhanced matte is a heavyweight stock that delivers true photographic feel and has a high color gamut that yeilds remarkable color reproduction.

 Your Rolled Poster comes packaged in a protective sleeve so that you can easily remove it from the mailing tube!

   

Poster Size

10x25*

11x14

12x18

16x16

16x20

16x40*

20x30

22x50*

24x24

24x36

24x60*

30x30

30x40

30x45

36x36

*Panorama

 

    Framed & Matted Prints

Your matte print comes pre-installed in your choice of Black Satin or Walnut Finish frame.  Wall frames are made from high quality eco-friendly wood composite and wrapped with a smooth laminate finish. The frames are then backed with brown paper and come with a hanging bracket and bumpers protect your wall.

 

Your matte print comes in your frame off choice. Ready to display right out of the box!

 

Print Size

Framed Size

8x10

11x14

11x14

16x20

12x18

18x24

16x20

20x30

 *Note some artist may choose to price their work slightly higher that listed in our price guide.

 

Mat Colors: White and Off-White. We will scale the image you select to fit the Mat opening.

Frame Finishes:  Black Satin and Walnut

 

    Framed Gallery Prints

 Your print comes pre-installed in your choice of Black Satin or Walnut Finish frame.  Wall frames are made from high quality eco-friendly wood composite and wrapped with a smooth laminate finish. The frames are then backed with brown paper and come with a hanging bracket and bumpers protect your wall.

      Your print comes in your frame off choice. Ready to display right out of the box!

Frame Finishes:  Black Satin and Walnut   

Print Size

Framed Size

5x7

7x9

8x10

10x12

11x14

13x16

13x22*

15x24*

16x20

18x22

18x24

20x26

20x30

22x32

                                         *Black Satin Frame only

  

   

Artist Information 

 

How do I sell my work on Photolarkgallery.com?

 There are various ways you can make a submission. Please request Submission Guidelines PDF by emailing your contact information to: submissions@photolarkgallery.com and follow the instructions carefully.

Photolarkgallery.com reviews artists work on an ongoing basis, but keep your eyes and ears open within the community for when the next call for submission will begin.

 What is the selection process for Photolarkgallery.com?

 The processes and techniques welcomed for submission include photography, painting, illustration and graphics.  Selections for photolarkgallery.com will be performed by the galleries director. Selections are made based on artistic merit, and the perceived sales potential of the work. We will only consider work represented in digital format.  Note that the original work will remain the property of the artist.  Photolark Gallery sells quality reproductions of art work, which may be printed in a variety of size, format, and framing options.  These options will be determined by our customers at point of purchase.

 Photolarkgallery.com reserves the right to exclude any image that violates photolarkgallery.com submission guidelines. We may also limit the number of inclusions by any one artist.

 Note: If submitting images of paintings, illustrations or works on paper we suggest that you submit a scan of the original work to capture detail and ensure image sharpness.  Please include the dimensions of the original work in your submission.

 

 What do I receive if my artwork is selected for Photolarkgallery.com?

 As we grow, we offer contributors more than just bragging rights!  Artists receive a commission on all of their work that we sell on photolarkgallery.com.

 

 Who will own the copyright to my image?

 You, the artist, will retain all rights to your image. By submitting your work to photolarkgallery.com, you grant us the ability to show and sell it on the web, print it and/or use it for promotional material.

 

 Why was my submission not selected?

 There may be instances where we do not select a submission.. One potential reason would be for low image quality. Images that have been up- scaled to meet the required size will appear highly pixelated or overly grainy.

We will only accept high quality and high resolution images. If your work was not selected you will receive a private message describing the reasons.



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