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Frequently Asked Questions
Who is Photolarkgallery.com ? Photolarkgallery.com is an on-line gallery that is dedicated to promoting innovative & unique artwork by established and emerging artists . Through our website we showcase quality affordable reproductions that we will custom print to your specifications. Customer Care and Order Inquires Please call: 1-888-267-7574 Customer care is available to customers by phone 7am - 9 pm EST Monday - Friday. Email: photolark@certifiedcustomercare.com Customer care by email. Please allow 24 hours for us to respond to your email inquiry. We will do our best to respond promptly. General Inquiries info@photolarkgallery.com ORDER PROCESSING & SHIPPING TIMES How we estimate delivery date We add the time it takes to process and print your order (Production Time) to the estimated time it takes to ship your order from our facilities to your destination address (Shipping Time). Product production times Except for certain holidays, print orders are typically shipped within one business day of when your order is placed. Since our shipping carriers do not pick up on weekends, print orders placed on Friday, Saturday, or Sunday are generally shipped out on Monday, regardless of the shipping method chosen.
Please note that orders containing large format prints on paper (sizes 11×14 and up) and rolled and mounted canvas prints, typically take an extra business day to process.
Once we ship all parts of your order, you are automatically sent an email confirming shipment. If you receive this email message after 4PM, or on a weekend, your order may not be postmarked until the next business day. Shipping time/options After you place your order, we typically print and ship it out within 1 -2 business days all orders are fulfilled and shipped from the U.S. Once your order has been shipped, shipping time depends upon the shipping option you have chosen. Photolarkgallery.com currently offers several shipping options which vary by speed and whether or not they are guaranteed. Method / Shipping time Method | Shipping Time (After we print and ship your order) | Saturday Delivery? | Guaranteed? (once your order is shipped) | Standard | 3-7 Business Days | Yes | No | Priority & Express | 3-7 Business Days | Yes | No | 2 Day | 2 Business Days | No | Yes | Next Day | 1 Business Day | No | Yes | Canada | 4-10 Business Days | No | No | Other International | 6-14 Business Days | Varies | No |
Shipping Methods Domestic U.S. Shipping Options | Shipping Carrier | Standard | USPS First Class, UPS, FedEx Home Delivery | Priority and Express | USPS Priority Mail or FedEx Express Saver 3 Day Delivery (based on weight of package) | 2 Day Delivery | FedEx | Next Business Day | FedEx | International Shipping Options | Shipping Carrier | International Economy | USPS Global Parcel | International Express | FedEx International Delivery |
*Standard and Priority shipping times are estimates and are not guaranteed. Shipping times of up to 10 business days (14 business days during holiday periods) can occur. *If you are looking for First Class mail please note that we now use Standard Shipping. Standard shipping has the SAME DELIVERY TIME as First Class mail so there is no change in delivery time or price to you.
If you need your order to arrive by a certain date, we recommend upgrading to 2-day or Next Day shipping. Shipping to P.O. Boxes, U.S. Protectorates, and Armed Forces Addresses All orders to P.O. boxes, APO/FPO and other U.S. armed forces addresses, Puerto Rico, Guam, American Samoa, and other U.S. protectorates will be shipped via Standard shipping - we do not currently offer 2-Day or Next Day services to these addresses.
2-Day/Next Day Shipping Notes Please note that the 2-day and Next Day services we offer do not pick up or deliver packages on weekends; this can affect delivery time. For instance, if you place an order for prints on a Thursday and choose Next Day shipping, you can expect it to be printed and shipped by Friday, and it will arrive the following Monday (the next business day).
Please also note that 2-Day or Next Day shipments to Alaska and Hawaii require an extra day in transit. Multiple Packages Photolarkgallery.com aims, where possible, to consolidate products in your order when we ship them out. However, for your convenience and to expedite your order, we may ship your order in multiple packages at no additional cost.
When we ship your order in multiple packages, these packages may arrive on separate days. Nonetheless, you should still receive your entire order within the estimated delivery date. Premium Packaging Our packaging is designed to protect your products and get them to you quickly. 
Canvas and Fine Art prints are packaged with 3 layers of protection to keep your prints safe. 
Rolled prints are put in a sleeve so that you can easily remove them from the tube. Products & Pricing Gallery Prints Paper Finishes: Photolarkgallery.com provides professional quality prints in Matte, Gloss, Lustre, and Metallic finishes. A description of each finish is below: Glossy Glossy photos are printed on coated paper with a very smooth, shiny reflective surface. Glossy finishes have a high-contrast appearance and look slick to the touch when not under glass. This finish has an excellent dynamic range and color and slightly more pop than the matte paper, though less noticeable once framed. Description: · Photos will have a shiny finish. · Colors are vibrant. · Images are crisp and sharp (assuming the original photo was in focus). · Glossy finish does not produce a textured look when scanned and converted to digital. To remove fingerprints and smudges, you need to use a photo cloth and/or a liquid solution. (Rubbing a photo, no matter how soft the cloth is, can produce scratches). · Glossy photos produce a glare, making them difficult to see from certain angles. Lustre Lustre paper is a premium-grade paper. Lustre is usually considered the finish "between" matte and glossy, and has a slight gloss with a subtle, pearl-like texture. Lustre paper has a deeper color-saturization than matte as well as a higher contrast and is a thicker paper. Lustre includes copyright and professional watermarking. Description: · Fingerprints and smudges are not as visible. · Anti Glare · Pro Watermark · Pro Quality Paper · Great for framing
Matte Matte finishes have a very smooth, non-glare finish. Matte finishes have a lower-contrast when printed and are often used to enhance the texture of a print. Description: · Fingerprints and smudges are not as visible. · Since most professional prints are printed on matte-finish paper, photos printed on matte paper can have a more professional look. This is especially true with black and white photographs. · Glare is significantly reduced with matte-finish prints. Metallic Metallic paper is a premier paper with a glossy finish and metallic appearance that creates images with exceptional visual interest and depth. Description: · Century-plus image stability · Rich, vibrant colors Gallery Wrapped Canvas A genuine archival canvas print wrapped on a hardwood stretcher and ready to hang or frame. Our canvas is finished with a waterproof coating and stretched on 1 3/8¿ gallery bars. Our beautiful Gallery Wrapped Canvas requires no frame and arrives ready to hang right out of the box. The Gallery Wrap is a technique that wraps the actual image around all four sides of the stretcher. You must allow for approximately 1 3/4 inches of the image to be wrapped on each side. This includes a 1/4 inch safety margin we have built in to allow for variances in the mounting technique. We use a pneumatic stretcher to maintain a consistent canvas stretch. Canvas Sizes | 8x10 | 8x12 | 10x10 | 10x15 | 11x14 | 12x12 | 12x18 | 16x20 | 16x24 | 20x20 | 20x30 | 24x24 | 24x36 | 30x40 | 36x36 |
Rolled Canvas High quality archival canvas printed with the image you select, rolled and ready to be mounted. Rolled Canvas Images are printed with a white border around the outside of the artwork to provide extra material for stretching or mounting. This border is in addition to the actual image size. Your Rolled Canvas comes packaged in a protective sleeve so that you can easily remove it from the mailing tube. Image Size | Finished Canvas Size | 8x10 | 11x13 | 8x12 | 11x15 | 10x10 | 13x13 | 10x15 | 13x18 | 10x25 | 13x28 | 11x14 | 14x17 | 12x12 | 15x15 | 12x18 | 15x21 | 16x16 | 19x19 | 16x20 | 19x23 | 16x24 | 19x27 | 16x40 | 19x43 | 20x20 | 23x23 | 20x30 | 23x33 | 22x55 | 25x58 | 24x24 | 27x27 | 24x36 | 27x39 | 24x60 | 27x63 | 30x30 | 33x33 | 30x40 | 33x43 | 30x45 | 33x48 | 36x36 | 39x39 |
Mounted Gallery Prints With our new mounted prints, you can have your artwork printed and mounted on to 3/16¿ black Gatorboard. The result is a rigid ¿frameless¿ print that when hung, floats on the wall. It¿s an affordable alternative to custom framing. Prints can ge ordered with hanging kit pre-installed. Details: Silver Halide print mounted to 3/16¿ black Gatorboard with optional hanging kit. Finishes: Glossy, Lustre & Metallic Mounted Print Size | 12x12 | 12x12 with Hanging Kit | 11x14 | 11x14 with Hanging Kit | 16x20 | 16x20 with Hanging Kit | 20x20 | 20x20 with Hanging Kit | 20x30 | 20x30 with Hanging Kit |
Rolled Posters The artwork that you select for your Rolled Poster is printed on enhanced matte paper. Enhanced matte is a heavyweight stock that delivers true photographic feel and has a high color gamut that yeilds remarkable color reproduction. Your Rolled Poster comes packaged in a protective sleeve so that you can easily remove it from the mailing tube! Poster Size | 10x25* | 11x14 | 12x18 | 16x16 | 16x20 | 16x40* | 20x30 | 22x50* | 24x24 | 24x36 | 24x60* | 30x30 | 30x40 | 30x45 | 36x36 | *Panorama
Framed & Matted Prints Your matte print comes pre-installed in your choice of Black Satin or Walnut Finish frame. Wall frames are made from high quality eco-friendly wood composite and wrapped with a smooth laminate finish. The frames are then backed with brown paper and come with a hanging bracket and bumpers protect your wall.
Your matte print comes in your frame off choice. Ready to display right out of the box! Print Size | Framed Size | 8x10 | 11x14 | 11x14 | 16x20 | 12x18 | 18x24 | 16x20 | 20x30 |
*Note some artist may choose to price their work slightly higher that listed in our price guide. Mat Colors: White and Off-White. We will scale the image you select to fit the Mat opening. Frame Finishes: Black Satin and Walnut Framed Gallery Prints Your print comes pre-installed in your choice of Black Satin or Walnut Finish frame. Wall frames are made from high quality eco-friendly wood composite and wrapped with a smooth laminate finish. The frames are then backed with brown paper and come with a hanging bracket and bumpers protect your wall. Your print comes in your frame off choice. Ready to display right out of the box! Frame Finishes: Black Satin and Walnut Print Size | Framed Size | 5x7 | 7x9 | 8x10 | 10x12 | 11x14 | 13x16 | 13x22* | 15x24* | 16x20 | 18x22 | 18x24 | 20x26 | 20x30 | 22x32 |
*Black Satin Frame only Artist Information How do I sell my work on Photolarkgallery.com? There are various ways you can make a submission. Please request Submission Guidelines PDF by emailing your contact information to: submissions@photolarkgallery.com and follow the instructions carefully. Photolarkgallery.com reviews artists work on an ongoing basis, but keep your eyes and ears open within the community for when the next call for submission will begin. What is the selection process for Photolarkgallery.com? The processes and techniques welcomed for submission include photography, painting, illustration and graphics. Selections for photolarkgallery.com will be performed by the galleries director. Selections are made based on artistic merit, and the perceived sales potential of the work. We will only consider work represented in digital format. Note that the original work will remain the property of the artist. Photolark Gallery sells quality reproductions of art work, which may be printed in a variety of size, format, and framing options. These options will be determined by our customers at point of purchase. Photolarkgallery.com reserves the right to exclude any image that violates photolarkgallery.com submission guidelines. We may also limit the number of inclusions by any one artist. Note: If submitting images of paintings, illustrations or works on paper we suggest that you submit a scan of the original work to capture detail and ensure image sharpness. Please include the dimensions of the original work in your submission. What do I receive if my artwork is selected for Photolarkgallery.com? As we grow, we offer contributors more than just bragging rights! Artists receive a commission on all of their work that we sell on photolarkgallery.com. Who will own the copyright to my image? You, the artist, will retain all rights to your image. By submitting your work to photolarkgallery.com, you grant us the ability to show and sell it on the web, print it and/or use it for promotional material. Why was my submission not selected? There may be instances where we do not select a submission.. One potential reason would be for low image quality. Images that have been up- scaled to meet the required size will appear highly pixelated or overly grainy. We will only accept high quality and high resolution images. If your work was not selected you will receive a private message describing the reasons.
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